“CIS is your agency’s best choice. I have never had the privilege of working with a more professional group of people whose number one priority is their customer’s satisfaction with their product and service.” Review by Commander Kevin Roberts, Reeves County Texas Sheriff’s Department.
In September 2018, the Reeves County Sheriff’s Department began our search for a new records management and CAD system provider. Our current system at the time was outdated and customer service was almost non-existent through our vendor. As we all know, the needs for law enforcement are forever evolving. It was paramount in our search to find a new vendor that offered the most up to date management system that was user friendly and easily customizable to our department’s individual needs. We were also looking for a provider that had an extensive history of working with law enforcement and was able and had the necessary resources available to meet our demands.
While speaking with agencies about their record management systems, the common core complaints we kept receiving was their systems were out dated, too complicated, or poor customer service when assistance was needed. Out of the providers we researched, the one that stood out above all the rest with agencies time and time again was CIS. All the agencies we spoke to regarding CIS raved on how pleased they were with the products offered by CIS and praised their customer service as second to none. In my years in this profession and now as an administrator one of my biggest complaints is a salesman promising you the moon to invest in their service or equipment only to drop the ball after they have you on the hook. Providing an exceptional product or service after the sale that will stand the test of time has become a distant memory in our profession.
In December we began speaking with Mike Yefsky the president and CEO of CIS. We were impressed that Mr. Yefsky, the CEO of the company, was willing to take the time to work with us personally during the initial arduous process of implementing a new records management and CAD system for our agency. In the few meetings we had over the next following months working with Mr. Yefsky and his team at CIS, it was more than obvious to us how CIS has been an industry leader for the past 35 years. I have never had the privilege of working with a more professional group of people whose number one priority is their customer’s satisfaction with their product and service. We were assured from day one that this would be a seamless transition with CIS taking the lead every step of the way. I can personally attest that CIS kept their word from the development of our agency’s systems, shipping of equipment, training and continued training of our staff and going “live,” it was all a seamless process. It was evident that in the 35 years CIS has been providing this service to law enforcement, they without a doubt have it down to a science.
During the training of our staff we were impressed that the instructors working for CIS were actually currently in law enforcement and operated CIS daily with their respective agencies, and had inside knowledge of what we in law enforcement deal with on a daily basis whether it is in communications, the jail, records or on the street. Having instructors that are also in law enforcement that you can relate with is a personalized touch that CIS offers.
Since going “Live” with CIS in September of 2019, CIS has been by our side every step of the way in the daily operations of their system.When problems have arisen in the past, CIS is usually first to notify us there is a problem that needs to be addressed, or resolves the issue and notifies us of the issue and their action taken. When we have to call CIS, it’s a great benefit knowing that when they answer, you will be speaking with a person and not an automated operator. CIS has upheld their promise to our agency for service after the sale and is always quick to resolve any issues we may be having.
If your agency is like ours, always striving for excellence, CIS is your agency’s best choice in providing Jail and Records management, as well as CAD and Mobile Data Terminal service for your agency. CIS is a proven industry leader in records management with 35 years of service and it is proof of their dedication to our profession.