Greenup County Kentucky Chooses State-Of-The-Art CAD System From Computer Information Systems, Inc.
Greenup County Kentucky is located on the Northeast border of Kentucky adjacent to Ohio, with a population of over 36,000 and covering 364 square miles. The Greenup County Enhanced 911 Center, located in Greenup, Kentucky dispatches for over 30 police, fire, EMS and public utilities for all eight cities in the County. There are 14 full time dispatchers with two to three dispatchers on duty at all times 24 hours a day, 7 days a week.
Four years ago, Director Buford Hurley chose a state-of-the-art CAD System from Computer Information Systems, a leading provider of public safety software nationwide.
“The CIS CAD System has been operational with no downtime since it was installed”
The CIS CAD System includes Mapping, Enhanced 911 Interface and an Interface to the State of Kentucky CJIS System for several different transactions that are most commonly used by police officers in the field. Additional Interfaces include a Faxing Interface and the Page-Gate Texting Interface that sends calls for service information automatically generated by the CAD System to first responder phones.
Director Hurley cites
“The ability to add photos, floor plans and standard operating procedures to the CIS CAD System’s Premise File is a great feature,”
and it is used extensively by dispatchers. Paired with the CIS Mobile System in use by most departments, the dispatcher can send the Premise File to the responders Mobile Unit with the calls for service data, enabling the officers, firefighters and paramedics to have the same information the dispatcher does about the responding location and residents or other occupants. The Premise File contains a lot of information such as key holders, whether someone is on oxygen or if there are flammable materials stored on site.
The recently implemented CIS Windows®-based Public Safety Software Solution includes the intuitive, easy-to-operate Computer Assisted Dispatch (CAD) System, Records Management System (RMS) and related Interfaces. This range of Systems provides the Paris Police Department with field-proven, mission-critical capabilities that include instantly available information regarding the call location such as hazards, occupancy, floor plans, history, etc.
The Director further explains that
“The CIS Mobile is one of the best parts of this System. It’s a friendly setup that offers a tremendous amount of features for the officer and firefighter in the field. Officers love being able to add data to the CAD System and able to review photos and floor plans on their tablets.”
The CAD System contains all Prior Calls at a location, and this information is also sent out to the Mobiles along with the Incident Data. Responders can access the Prior calls and have knowledge that could be critical when they go to a location, such as prior calls for domestics, drugs or suspicious activity. The prior call for service information will detail the who, what, when and disposition with few keystrokes. The CIS CAD Systems’ valuable information is a key tool for officer safety as well.
“Having the ability on the backside to set up status checks for officers based upon the activity code has proven to be invaluable, and also provides dispatchers with an audible and visual alert to remind them to check status of officers. We also use status checks for EMS and PAR checks for structure Fires,”
stated Director Hurley.
“Our CIS System is an integral part of our day to day operations. We depend upon CAD to provide as much information as possible regarding a location and history at that location,”
explains Director Hurley. An example that he gave was
“When responding to a recent school lockdown, dispatchers were able to send floor plans of the school to responding officers not familiar with the layout of the school, it worked perfectly.”
One of the hallmarks of CIS is the customer support that is 24 by 7 by 365.
“CIS Support is phenomenal. It’s great speaking to a live person and not a machine. The support staff treat you very professionally and will keep your system secure,” according to Director Hurley.
In a world of change, with public safety software companies being acquired by other larger vendors while others are out of business, CIS has been providing public safety software and hardware solutions to agencies nationwide for over 30 years.
“We love the quality and professionalism that CIS provides and appreciate their willingness to work with us on changing technologies,” summarized Director Hurley.
Greenup County Enhanced 911 Center serves Flatwoods Fire, Russell Fire, Worthington Fire, Wurtland Fire, Greenup Fire, Little Sandy Fire, Load Fire, Oldtown Fire, Lloyd Fire, South Shore Fire, Firebrick Fire, Maloneton Fire, Flatwoods Police, Raceland Police, Russell Police, Bellefonte Police, Greenup Police, South Shore Police, Greenup Sheriff’s Office, Worthington Police, FADE Drug Task Force, Probation & Parole, Greenup EMS, Portsmouth Ambulance, Patriot//MTS Ambulance and the public utilities for all cities and the county.