Systems and Network Support Specialist

Computer Information Systems, Inc. (CIS) is a leader in providing Public Safety Software to Federal, State, County and Municipal agencies nationwide.

At CIS, our employees are a key asset of our business. We are committed to providing an exceptional work environment that values dedication, encourages creativity, and motivates employees to excel. CIS provides excellent benefits including employer paid medical, dental, life, and short term insurance.

As a Systems and Network Support Specialist, you will assist the Systems Team with installation, upgrades, maintenance and support of systems both internally and on site at customer locations.  You will serve as a technical expert in the area of system administration for Windows based systems as well as configure, maintain and troubleshoot network related issues.

Key Functions and Responsibilities:

  • Configure, upgrade, maintain and troubleshoot hardware and software
  • Ensure high availability and acceptable levels of performance across both internal and external systems using various system monitoring tools
  • Organize, prioritize and troubleshoot system/network related tickets that are escalated to this team
  • Interact with customers directly, on a technical level and in a professional manner, to resolve issues in a timely manner
  • Maintain security and protect systems from unauthorized use, acts of nature and user abuse by ensuring information security through access controls, security software, patching and firewalls
  • Document and validate backup and recovery procedures
  • Define and document best practices and support procedures
  • Act as a mentor and help train help desk staff as needed
  • Stay current with technology developments in system administration and network technology and recommend ways to take advantage of new technology
  • After-hours on-call rotation
  • Moderate lifting

Minimum Qualifications:

  • Experience with systems/network administrator or a similar role
  • Familiarity with Windows Operating Systems
  • Resourcefulness and problem-solving aptitude
  • Attention to detail
  • Ability to work both independently and in a team environment
  • Strong verbal, written, interpersonal, and organizational skills
  • Ability to multitask and prioritize tasks effectively
  • Reliable, highly motivated, with a positive attitude
  • Travel may be required
  • Must be able to pass a criminal background check

Preferred Qualifications:

  • Microsoft MCSE, MCSA, MCTS, MCITP Certifications
  • Cisco CCNA, CCNP Certifications
  • CISSP Certification
  • Experience with Microsoft SQL Server and T-SQL
  • Strong understanding of various technology platforms and concepts including:
    • Windows client-server architectures and domain-based environments
    • Virtualized infrastructures
    • Storage including SAN, NAS, Cloud, etc
    • SQL databases
    • Networking including switching, routing, VPNs and firewalls
    • Backups


We are an equal opportunity employer and do not discriminate on the basis of Sex, Race, Religion, Age, Handicap or National Origin.

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Please be advised that by completing and signing this application for employment, you authorize CIS to verify all information contained in your application and attached documentation. CIS may request copies of your University Degree, Transcripts and Professional Certifications.

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CIS’ sole business is public safety that is regulated by federal and state governments. CIS requires a background check and fingerprinting upon employment. The above information is required to verify your background information only, and is in no manner used as qualifications for employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Employment requires a background check and fingerprinting as well as securing and maintaining an FBI Security Clearance. Do you authorize CIS to perform a personal background check?
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By typing my full name below I am acknowledging and certifying that all statements made in this application are true and I agree and understand that any misstatement of material facts may cause forfeiture on my part of all rights to employment. I further certify that I have personally completed this application.