Software Support Team Leader

Computer Information Systems, Inc. (CIS) is a leader in providing Public Safety Software to Federal, State, County and Municipal agencies nationwide.

At CIS, our employees are a key asset of our business. We are committed to providing an exceptional work environment that values dedication, encourages creativity, and motivates employees to excel. CIS provides excellent benefits including employer paid medical, dental, life, and short term insurance.

As a Software Support Team Leader, you will play a key role in supporting CIS’ software solutions and motivating the support team.

Responsibilities and Duties Include:

  • Provide outstanding technical support for mission critical 24/7 environments
  • Proactively review the support team’s activity
  • Act as the point of escalation for technical support team
  • Collaborate with members of other teams (Development, Systems and Implementation) to provide an overall excellent customer experience
  • Create and maintain product documentation
  • Effectively document, communicate procedures, and actively train downstream support teams
  • Assist with support team recruiting activities

Minimum Qualifications:

  • Experience with Microsoft Windows operating systems
  • Strong hardware and software troubleshooting skills in a fast-paced environment required
  • Ability to multi-task and prioritize work activities to be effective as possible
  • Must be able to follow established processes to ensure standards and consistencies are met
  • Familiarity with databases and computer network systems
  • Good Problem solving skills with attention to detail
  • Strong verbal, written, interpersonal, and organizational skills
  • Reliable, highly motivated, with a positive attitude
  • Enthusiastic about technology and willing to learn and stay on the cutting edge
  • Must be able to pass a criminal background check
  • Previous management experience

Preferred Qualifications:

  • Experience with Microsoft SQL Server and T-SQL
  • Proficient with Microsoft Office applications including Outlook, Word, Excel, Visio


We are an equal opportunity employer and do not discriminate on the basis of Sex, Race, Religion, Age, Handicap or National Origin.

 Please fill out each section completely as possible.

Please be advised that by completing and signing this application for employment, you authorize CIS to verify all information contained in your application and attached documentation. CIS may request copies of your University Degree, Transcripts and Professional Certifications.

Resume/CV *(Required):
Cover Letter:


You may also email additional documents to Please type your full name in the subject line.

Previous Employer #1

Name of Employer:
Employer Address:
Dates of Employment:
Position Title:
Reason for Leaving:
May we contact?
Supervisor's Name:
Phone Number:
Previous Employer #2

Name of Employer:
Employer Address:
Dates of Employment:
Position Title:
Reason for Leaving:
May we contact?
Supervisor's Name:
Phone Number:
LinkedIn Profile:
Are you legally authorized to work in the United States?
What salary range are you considering?

CIS’ sole business is public safety that is regulated by federal and state governments. CIS requires a background check and fingerprinting upon employment. The above information is required to verify your background information only, and is in no manner used as qualifications for employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Employment requires a background check and fingerprinting as well as securing and maintaining an FBI Security Clearance. Do you authorize CIS to perform a personal background check?
Will you submit to random drug screening if such is deemed required as a condition for continued employment?
Have you ever been discharged or forced to resign for misconduct or unsatisfactory service from any job?
Have you previously filed an application for employment with this employer?
If hired how soon can you begin work?


By typing my full name below I am acknowledging and certifying that all statements made in this application are true and I agree and understand that any misstatement of material facts may cause forfeiture on my part of all rights to employment. I further certify that I have personally completed this application.