CIS has been providing Solutions for over twenty-five years to over 550 public safety agencies across the
United States. CIS hallmarks include our 24 x 7 x 365 Maintenance and Support provided by experienced system
personnel, Enhancements and New Releases that keep your investment current and state-of-the-art and a Company that
is solely dedicated to a single customer base: public safety agencies like yours.
Maintenance & Support
CIS provides the following post-delivery services with every new System for one year, and the services continue with each annual renewal
- Maintenance (24 x 7)
- Support (24 x 7)
- New Releases
- Database Management
CIS maintains the System as off-the-shelf, while the individual agency enjoys "their system" that is customized to their operation by
tables and switches. Specific programs provide for each state's unique crime reporting and NCIC access. CIS' on-going enhancement
program adds functionality, features and new modules. Many agency requests are generally usable by other agencies, and these are
added to the Systems over time by CIS. CIS internally funds these enhancement programs. In addition, the programs are kept current
with the latest Microsoft releases.
Implementation & Installation
- Special Products Generation
- Basic Systems Generation
- Management Orientation, Training and System Acceptance
- System Delivery and Acceptance Verification
- On-Site Training
CIS implements the Systems on a turnkey phased basis.
When the project starts, there is a documentation and hardware requirements phase with one or more on-site visits by your CIS project manager.
After the Systems' software is generated, CIS conducts a management orientation program at our headquarters. This will assist your agency's
management staff in its planning and transition to the new Systems. The final phase involves on-site training by CIS.
CIS provides management training at our headquarters and on-site training of the Agency's Operations Staff. CIS provides training of all user types
(operators, dispatchers, officers, managers, commanders, etc.) of the Agency, to ensure the success of the system. The Agency's contribution is a
commitment of management to provide the necessary staff resources and supervision for all phases of the implementation process.